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If a buyer claims the item was counterfeit or damaged, the bank often sides with them, especially if they have not already filed a return through eBay. 2. How to Fight Back: Documentation is Everything
Photos of the item being packed, the shipping label, and the sealed package.
Essential for items over $\approx$$300–$750 (and often recommended for less).
The most important takeaway from Reddit is that . eBay acts as the middleman, passing evidence back and forth, but they do not make the final decision.
Based on insights from communities like r/eBaySellerAdvice and r/Ebay, 1. Understanding the Reality: It’s the Bank, Not eBay
If you already refunded them (e.g., minus shipping), provide that evidence to show good faith. 3. Seller Protections and "Covered" Transactions
Reddit users consistently advise that providing a massive, well-documented paper trail is the best way to win. If you receive a chargeback, immediately gather the following:
