Visit the PlayStation Repairs site to get a return authorization.
: The item must be in "like-new" condition with all original packaging for a full refund. Quick Summary Table Manufacturer Warranty Geek Squad Protection Duration Typically 2 Years Accidental Damage Stick Drift Often excluded (wear/tear) Claim Method Mail-in to Sony In-store at Best Buy Required Proof of purchase Phone number or Account
come with a from Sony.
: Bring the faulty controller to any Best Buy store . They can often provide an immediate in-store exchange for a new controller if it’s in stock. If not, they may issue store credit or order a replacement for you.
To check if you have an active protection plan, you can look up your via the Best Buy App or the Member Sign-in page. best buy ps4 controller warranty
If your controller is defective right out of the box and you don't have an extended warranty: : 15 days to return or exchange. Plus/Total Members : 60 days to return or exchange.
: Includes normal wear and tear (like stick drift), internal hardware failure, power surges, and even accidental damage from handling (drops/spills). How to Claim : Visit the PlayStation Repairs site to get a
Call Sony support at if you prefer phone assistance.