Best Buy Open Box Laptop Return Policy May 2026

Items must be returned with all original contents and packaging. If a laptop is returned missing components (like the power adapter), a deduction may be taken from your refund—typically around 15% .

Most standard laptops do not incur a restocking fee at Best Buy, unlike some other retailers or specific "activatable" cellular devices. best buy open box laptop return policy

The return period begins on the day you receive the product. 15 days. My Best Buy Plus™ & Total™ Members: 60 days. Items must be returned with all original contents

The fastest method. Bring the laptop, receipt (digital or paper), and all accessories to the Customer Service desk . The return period begins on the day you receive the product

Refunds are typically issued to the original form of payment. For mail-in returns, processing takes 7–10 business days once received.

Best Buy treats open-box laptops almost identically to new products regarding returns and exchanges. You generally have a for a full refund or exchange, provided the item is returned in its purchased condition with all included accessories . Standard Return Windows