Under the same "Support" section, look for the option to "Submit a Ticket." You can categorize your issue (e.g., account, shipping, or returns) to ensure it reaches the right department. 3. Social Media Outreach
If you are contacting them for a return, remember that items must generally be in their original packaging with tags attached. You can find full details on the Returns & Refunds Policy page .
If your issue isn't urgent, or you need to provide detailed documentation (like photos of a damaged item), opening a is the way to go.
For the quickest resolution, the feature on the SHEIN app or website is your best bet.
Specific regions sometimes have dedicated addresses, such as customercare@sheinindia.in for India-based inquiries. Important Things to Remember
Never post your order number publicly. Send a private message with your email and order ID after they reply to your comment. 4. Email Support
Log into your account, go to the "Me" section (app) or the top right headset icon (desktop), and tap on "Support" or "Customer Service."
Let us know what issue you're facing, and we can help you find the right escalation path !
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